Investigating - We are currently investigating an issue affecting the group selection interface when creating an Important Announcement. This issue specifically impacts a subset of clients in our US West region.While affected users can still select groups and send messages, the selection list currently displays all groups (including archived ones) in a long list format. We understand this makes selecting groups difficult, and we are working to restore the group selection layout.Workaround: Users can still send Important Announcements by scrolling to find the intended group, though we advise double-checking group names when making your selections. Jan 22, 2026 - 13:11 EST
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We are aware of an issue where some customers are not receiving emails from McGraw Hill, including verification codes and other system-generated messages. This issue primarily affects recipients using Microsoft Office 365 (O365)–hosted school or institutional email addresses.Our teams have identified that this issue is related to an ongoing Microsoft O365 service disruption that is impacting email delivery from external senders, including McGraw Hill. Our engineering and operations teams are actively monitoring the situation and working closely with Microsoft as they investigate and resolve the underlying issue.
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Messages/MXR: Issue with Group Selection for Important Announcements (US West)
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